FAQs2024-12-10T10:38:22-05:00
How long does it take to receive credentials?2025-01-03T16:29:53-05:00

Generally, it takes one business day to receive the credentials and guide.

How can I connect to the SOC?2025-01-03T16:31:48-05:00

When you subscribe, we will send the VPN configurations and a how-to document to your registered email address.

What is the purpose of this SOC environment?2024-12-10T10:39:12-05:00

This SOC environment provides a simulated, real-world testing ground for cybersecurity professionals to practice and hone their skills in a secure and controlled manner.

Is my data safe?2024-12-10T10:40:08-05:00

Yes, all data collected within the SOC environment is anonymized and stored securely, ensuring that users’ identities and sensitive information remain protected.

Can I access the SOC environment from anywhere?2024-12-10T10:40:15-05:00

Yes, with a stable internet connection, you can access the SOC environment from any location worldwide.

What are the system requirements to access the SOC environment?2024-12-10T10:40:26-05:00

Any computer that connects to VPN and the internet is fine.

Will I need any specific software installed on my device to access the SOC environment?2024-12-10T10:40:34-05:00

Yes you may need to install a VPN client application.

Can I use my own VPN or proxy server with the SOC environment?2024-12-10T10:40:41-05:00

No, our VPN credentials are specifically designed to work with our environment, and using external VPNs or proxies may cause compatibility issues.

How do I access the SOC Dashboard after receiving my VPN credentials?2024-12-10T10:40:53-05:00

Simply enter your VPN credentials into the provided VPN client, connect to our server, and access the SOC Dashboard through a web browser. (GUIDE)

What if I forget or lose my VPN password?2024-12-10T10:41:00-05:00

Please contact our support team, and we will assist you in resetting your VPN password.

Can I use my VPN credentials on multiple devices?2024-12-10T10:41:12-05:00

No, VPN credentials can be used on just one device.

What types of simulation exercises will be available within the SOC environment?2024-12-10T10:41:18-05:00

Our SOC environment offers a variety of simulation exercises, including network intrusion simulations, endpoint compromise scenarios, phishing email scenarios and more.

How do I report any issues or bugs within the SOC environment?2024-12-10T10:41:30-05:00

Please contact our support team through the provided feedback mechanism, and we will address your concerns promptly.

Can I cancel my subscription at any time?2024-12-10T10:41:48-05:00

Yes, users can cancel their subscriptions at any time, but please note that refunds are not provided for partially used subscription periods.

Is the SOC environment available 24/7?2024-12-10T10:42:06-05:00

Yes, our SOC environment is available 24 hours a day, 7 days a week.

Can I get certified or receive credits for completing simulation exercises within the SOC environment?2024-12-10T10:42:20-05:00

No, unfortunately, we don’t offer certification or credits.